We understand that plans can change. This policy explains how cancellations, refunds, transfers, and non-attendance are handled.

If Rising Tides cancels or postpones

If we need to cancel or postpone an event, you will be offered:

• a full refund, or

• the option to transfer to an alternative date or event

Rising Tides is not responsible for travel, accommodation, or other third-party costs.

One-to-one sessions

• Cancellations made at least 72 hours before the session: full refund

• Cancellations made between 72 and 24 hours before the session: refund less a 25% administrative fee

• Cancellations made less than 24 hours before the session, or non-attendance: no refund

Rescheduling may be allowed at our discretion.

Retreats, seminars, and workshops

• Cancellations made at least 2 months before the start date: refund less a 10% administrative fee

• Cancellations made less than 2 months before the start date: 50% refund

• Non-attendance: no refund

Group programmes

Group programmes are non-refundable once purchased.

Non-attendance

No refund will be provided for non-attendance unless required by law.

Transfers

Any transfer to another date, event, or person is at Rising Tides’ discretion unless otherwise stated in writing.

Contact

For cancellation or refund queries, contact:
wave@risingtides.uk